shipping-policy
Shipping Policy
At Element 5™, we prioritise delivering your orders quickly, safely, and efficiently. Below are the details of our shipping policy:
Delivery Options
• Standard Delivery (Free when spending over £40)
• Estimated Delivery Time: Delivery times typically range from 2 to 5 working days after dispatch.
• Expedited Delivery
• Estimated Delivery Time: Delivery times typically range from 1 to 3 working days after dispatch.
While we aim for prompt delivery, please note that unforeseen circumstances such as peak seasons or weather delays may impact transit times.
Dispatch and Handling
• Handling Time: Orders are processed and dispatched within 0–1 working days (Monday to Friday).
Shipping Carriers
• We primarily use Royal Mail shipping, but alternative couriers may be used to ensure the best delivery service for your location.
Delivery Address
Please ensure the address provided during checkout is accurate and complete. We cannot be held responsible for delays or undelivered packages resulting from incorrect or incomplete addresses.
Delivery Attempts
Our shipping partners will attempt delivery to the provided address. If delivery cannot be completed, they may leave a notification or attempt redelivery in accordance with their policies.
Lost or Damaged Packages
In the rare event of a lost or damaged package, please contact us at support@tryelement5.com, and we will assist you promptly.
Stolen Packages
Unfortunately, if a package is marked as successfully delivered but is subsequently stolen, we cannot be held responsible for providing a replacement. We encourage customers to take appropriate measures to secure packages upon delivery.
Return to Sender
If a package is returned to us due to incorrect or insufficient address information, we will contact you to confirm the correct address and arrange for reshipment. Additional shipping fees may apply.
Shipping Restrictions
Some products may be subject to regional shipping restrictions. Please review product pages for any specific shipping details or limitations.
For any inquiries or concerns regarding shipping, please contact us at support@tryelement5.com. Our team is here to assist you and ensure your satisfaction.
Element 5™ reserves the right to update or modify this shipping policy to maintain exceptional service standards. Any changes will be communicated on our website.