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We're here to help
A question? You'll talk to a real person who cares.
No problem is too small — about your order, our NMN, or just a little advice. We'll always reply personally.
Your Customer Happiness Expert
Hi, I'm Jade 👋
I'm the friendly face behind Element 5's inbox. Lost parcel? Dosing question? Not sure which product is right? I've got you — no question is ever too small.
"I treat every message like it's from a friend." — Jade
What do you need a hand with? 👇
Tap one to email us.
What customers say about Jade ⭐️⭐️⭐️⭐️⭐️
"A pleasant, personable style — a real asset to your company."
Mark
"My order went missing, but Jade sorted a new delivery. Brilliant service."
Anthony
"Jade, you've been top notch. Many thanks!"
Mike
"Really responsive and helpful — thank you."
Sarah
A little note from Jade
Help me get to Turkey ✈️🌴
Our founder Jonny told me he'd pay for my dream holiday to Turkey this August if I hit 100 Trustpilot reviews. I'm pretty sure he was bluffing 😏 — but I really want to find out! If I've helped you, a quick review would mean the world and help me hold him to it. No pressure at all… but you might just make my year! 😄
Trustpilot reviews so far
Quick answers while you wait ⏱️
Where's my order?
You'll get a tracking email when it ships. Taking too long? Message us — Jade will chase it, and replace it if it's lost.
Manage or cancel my subscription?
Do it yourself anytime — pause, skip or cancel — by logging in here. Or email us and we'll sort it.
Which product is right for me?
Tell us your goal and we'll point you the right way. No pressure, ever.
Get in touch with Element 5. Have questions about products, delivery or any other support. Contact us today for a prompt and personal response